gapXplorer AB – Service Terms

1. Purpose of the service

gapXplorer delivers strategic insights, dashboards, models, and consulting engagements to help clients understand their competitive landscape and local environment. Recommendations are produced from public and proprietary data sources, modelling, and professional judgement. They are intended as decision support and do not constitute financial, legal, accounting, or investment advice. Clients are responsible for independently validating whether our outputs are suitable for their intended purpose.

2. Applicability & hierarchy

These Terms apply to all customers, whether corporate clients, entrepreneurs, or private individuals. For business customers they form the entire agreement and supersede any conflicting purchase order or standard terms unless we agree otherwise in writing. Project-specific statements of work, proposals, or data-processing agreements supplement these Terms and prevail only for the scope they explicitly cover.

For private individuals (consumers) these Terms apply alongside mandatory Swedish consumer protection legislation such as the Konsumenttjänstlagen (Consumer Services Act) and the Distansavtalslagen (Distance Contracts Act). Mandatory provisions of those statutes take priority if there is any conflict. Consumers who purchase remotely may withdraw from the agreement within 14 days of entering it, provided the service has not yet been fully performed with the consumer’s prior explicit consent. To exercise the right of withdrawal please email contact@gapxplorer.com.

3. Service scope & client responsibilities

We provide the deliverables described in your order confirmation, subscription plan, or statement of work. All services are performed with reasonable care, skill, and in line with applicable professional standards. Analytical outputs inherently rely on data quality; therefore, we cannot guarantee predictive accuracy or the achievement of business results.

• The client must supply timely, complete, and accurate information and feedback necessary to deliver the services.
• We may engage vetted subcontractors or technology partners. gapXplorer remains responsible for their performance.
• If circumstances within our control cause a delay or defect for a consumer client, the consumer may be entitled to rectification, price reduction, or compensation under the Consumer Services Act.
• Access credentials must be protected by the client. You must promptly notify us of any unauthorised use or security incident related to your account.

4. Fees, taxes, and payment terms

Fees are quoted in Swedish kronor (SEK) and, unless explicitly stated, exclude Swedish VAT (moms). For online purchases payment is due immediately. For bespoke projects the payment schedule is set out in the corresponding contract or statement of work. We reserve the right to suspend access to deliverables until all overdue amounts are settled.

Late payments accrue statutory interest under the Swedish Interest Act ( Räntelagen ) and may incur reasonable collection costs. Clients are responsible for any withholding taxes or bank fees arising from their chosen payment method. All invoices are issued by gapXplorer AB, a VAT-registered Swedish limited company (AB) with VAT number SE559528688001.

5. Intellectual property & licence

All intellectual property rights, methodologies, software, templates, and data used or created while delivering the services remain the exclusive property of gapXplorer or its licensors. Upon full payment of all due fees the client receives a non-exclusive, non-transferable licence to use the deliverables for its internal business purposes. Redistribution, resale, public disclosure, or creation of competing services from our materials is prohibited unless we provide prior written consent.

6. Confidentiality

Each party must keep confidential information received from the other party strictly confidential and may only use it to fulfil the agreement. Confidentiality obligations remain for three (3) years after the end of the engagement, except where disclosure is required by law, a competent authority, or professional advisers subject to similar duties of confidentiality.

7. Data protection

gapXplorer processes personal data in line with the EU General Data Protection Regulation (GDPR) and the guidance of the Swedish Data Protection Authority ( Integritetsskyddsmyndigheten ). Our privacy policy describes the categories of data we control. When we act as a data processor on behalf of a client a dedicated Data Processing Agreement (DPA) applies and forms part of the contract.

8. Warranties, disclaimers & liability

We warrant that we will perform the services with reasonable care and professional skill. Except as expressly stated in these Terms we disclaim all other warranties, whether express or implied, including any warranties of merchantability or fitness for a particular purpose. The client acknowledges that business decisions remain their responsibility.

To the extent permitted by Swedish law, each party’s total liability arising out of or in connection with a service engagement is limited to the total fees paid (or payable) for that specific engagement. Neither party is liable for indirect, consequential, or punitive damages, including loss of profit, data, or goodwill. These limitations do not apply in cases of gross negligence, wilful misconduct, death, personal injury, or any liability that cannot be excluded under Swedish law.

9. Term, suspension & termination

The agreement remains in force until the services are completed or terminated. Either party may terminate with thirty (30) days’ written notice. We may suspend access immediately if you materially breach these Terms, fail to pay undisputed amounts, or use the services unlawfully. In case of a material breach the non-breaching party may terminate the agreement with immediate effect. Sections that by their nature should survive termination (including fees, IP, confidentiality, data protection, liability, and dispute resolution) remain in force.

10. Force majeure

Neither party is liable for delays or failure to perform caused by events beyond its reasonable control, including natural disasters, war, acts of terrorism, civil unrest, strikes, failure of suppliers, power or internet outages, or government restrictions. The affected party must notify the other without undue delay and make commercially reasonable efforts to resume performance.

11. Amendments & service updates

We may update these Terms to reflect product changes, legal requirements, or best practices. Unless a shorter notice period is required by law, we will provide at least 30 days’ notice before the amendments take effect for existing subscriptions. The updated Terms apply to new purchases immediately and to ongoing services after the notice period. Continued use of the services after the effective date constitutes acceptance of the revised Terms.

12. Governing law, disputes & complaints

These Terms are governed by Swedish substantive law without regard to conflict-of-law principles. The parties shall first seek to resolve any dispute through good-faith negotiations. If no settlement is reached, the dispute shall be finally resolved by the Stockholm District Court Stockholms tingsrätt . Consumers located in the EU may also submit disputes to the National Board for Consumer Disputes Allmänna reklamationsnämnden or via the EU Online Dispute Resolution platform.

13. Notices & contact

Formal notices must be sent by email to contact@gapxplorer.com or by registered post to gapXplorer AB, Lillmossvägen 54B, 196 36 Kungsängen, Sweden. We will send notices to the billing email or postal address specified in your order unless you instruct us otherwise in writing.

14. Miscellaneous

• Assignment: Neither party may assign its rights or obligations without the other party’s prior written consent, except that gapXplorer may assign to an affiliate or in connection with a merger or sale of substantially all assets.
• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
• No waiver: Failure to exercise a right does not constitute a waiver of that right.
• Language: These Terms are drafted in English. Translations are provided for convenience only and the English version prevails in case of conflict.